At Last… where retailers and customers “just click”.
Our office
Create stronger relationships between shoppers and great brands.
Mission
We exist to to help create connection! For shoppers to see beyond the ups and downs of purchasing and for businesses to retain those hard won sales. We’re here to play matchmaker, helping both sides read the right signs and keep them coming back for more.
One returns account for all of commerce.
Vision
Returns are a do-or-die moment. But 99% of retailers do not have access to the technology to give a truly exceptional experience to their customers. We want a future where any brand can adopt a game-changing solution for one of the most critical moments in any shopping journey — previously only available for a select few organisations. Because, when things don’t quite go to plan, we believe every great retailer deserves the opportunity to turn things around.
Our principles
Scores in quality, not quantity
A new way of looking at returns
We never claim that we’re going to end returns, we’re about offering an alternative way of looking at them which is in everybody’s interest.
Bring shoppers and retailers together
We never claim that we’re going to end returns, we’re more about offering a different way of looking at them.
Keep things simple
We never claim that we’re going to end returns, we’re more about offering a different way of looking at them.
Be authentic
We are sincere, not serious. Sending back an unwanted purchase can be a turning point for brands and customers alike. It’s important that you know we can be relied upon to put things right — with equal parts IQ and EQ!
Leadership
Not your average Joe
At Last... founded by James, Roberto and Joe — a trio championing a better returns experience for both shoppers and retailers, bringing together decades of experience across scaling consumer products, working with top 100 retailers and building financial infrastructure.
James
Dyer
CEO, CO-FOUNDER
expand bio
James is a serial entrepreneur who has scaled fintech and consumer products to tens of millions of users. He’s big on branding and user experiences that feel like magic. His sweet spot is between real-life behaviours and Financial Technology. On a personal note: James regularly dances Salsa, enjoys callisthenics and great espresso ☕. He is a strong advocate for mental wellbeing.
Roberto
Sousa
Head of ENGINEERING, CO-FOUNDER
expand bio
Roberto is a seasoned technologist who has led engineering teams and developed banking grade infrastructure. He believes in the power of technology and how great systems can bring people together and simplify the everyday. He thinks deeply around building highly scalable systems with the pragmatic approach demanded by high growth companies. On a personal note: Roberto grew up in Madeira, and began tinkering with computers whilst others were out riding their bikes and getting into mischief. He fell in love with technology over a series of summers spent testing and experimenting with everything from 3D-rendering and Gyroscoptics, to indy games and motion tracking.
Joe
Rizzo
Commercial Director, co-founder
expand bio
Joe is an accomplished partnerships and sales practitioner who cut his teeth putting agreements together with Top 100 UK retail groups. He is all about the human side of selling; understanding the hopes, fears, and needs of shoppers and retailers, and mixing in the mathematics underpinning revenue generation. Rumour has it that his favourite part of his week is making good old fashioned, cold calls. On a personal note: Joe loves woodwork (both carpentry and joinery), spending time tending his tomato plants. Joe actively raises money and awareness for Young Lives vs. Cancer (which one time involved him shaving his head on livestream.)
Matt
Gadd
ENGINEERING LEAD
expand bio
Seasoned and versatile lead technologist. Former Lead Architect at Public and VP of technology at SitePen.
Yousef
cisco
Engineering Lead
expand bio
Highly entrepreneurial lead software engineer. Substantial e-commerce experience inc. engineering manager at Harvey Nichols & Frontend Lead EMEA at Born working with numerous global brands.
Namik
Abasov
Operations
expand bio
Super Angel & prolific early-stage investor turned operator. LP in 8 funds with over 20+ direct investments (inc. one unicorn). Operational background at start-ups & venture studios.
Join our team
Pop the question?
Are you (truly, madly) deeply committed to solving one of the biggest problems in selling and shopping online? You could be a perfect match for our team. Let’s create something that shoppers and businesses have never seen before!
There are currently no open roles we are hiring for, but you can still throw your hat into the ring! We are always on the look out for top talent.
At Last… Culture
Some of our best qualities
Be direct, yet empathetic
We have an honest and open communication style. We care about every member of our team and are candid about how we pull together in the best interests of the collective.
Clarity of vision, narrowness of focus
We work hard on delivering a limited number of things to an excellent standard — rather than a large number of things to a mediocre standard. We have a clear long term view, rooted in things that won’t change.
Look to leverage or look to learn
When we know what to do, we look for the smallest thing that creates the maximum impact. When we’re not quite sure, we embrace learning - so we can always clearly identify what creates the biggest opportunity.
Care for your mind and body
The two most important assets we all possess. We assist and encourage everyone to treat them as such.
Act like an owner
We believe it’s important for everyone to have skin in the game. We promote autonomy, a bias towards action and an ownership mentality.
Earn with merchant referrals
There’s plenty to go around
Introduce us to another retailer and you stand to make 5% of their first year of revenue with us.
.svg)
